PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
General Customer Service Info: www.shophavetohaveit.com
Limitation of Liability
Have to Have It! shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Have to Have It! has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to indemnify, defend, and hold harmless Have to Have It!, its owners, employees, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Orders containing any products that are on back-order will be shipped out as soon as the back-ordered items are in stock. We will not separate your order into multiple shipments. If you’d like to receive in-stock items sooner, please place two separate orders: one for in-stock items & one for back-ordered items. The majority of the time, a product’s detail page will notify you if an item is on back-order. In some cases there may not be notification. If this occurs, we will email you about the back-ordered item(s) after your order is placed.
Personalized pot orders will ship within 2-3 weeks of placing the order and only after payment has been received. All other orders will ship within 1-2 weeks of placing the order. Once your order has shipped, you will receive a confirmation email with a tracking # for your order if applicable. Shipping is based on weight. You will have the option to choose UPS (trackable) or USPS (NOT trackable). If it is important to you to be able to track your order, please choose UPS. We cannot be responsible for orders that are lost in the mail. We offer shipping within the US only, excluding Alaska and Hawaii. In the event of a free shipping promotion, the shipping method will be of our choosing.
Due to the custom nature of many of our products, we cannot guarantee rush orders. You can request that your order be ready by a certain date, and we will do our best to accommodate, but we DO NOT GUARANTEE that we will be able to meet your request.
Returns / Refunds / Exchanges / Lost or Missing Orders
Because item quantities are limited, we do not offer exchanges on any goods. If for some reason you are not happy with your purchase, we will refund your purchase less shipping charges once we receive your return within 14 days of receiving your order. We cannot accept any returns after 14 days of receipt. Only NON-PERSONALIZED items may be returned. There are no returns on personalized merchandise. Returns of personalized items will only be accepted if: 1) we make a valid mistake on the order 2) there is clearly a manufacturing defect. To qualify for a return, all items MUST be in original and unused condition. 1) Please email first and upon approval, return merchandise with a detailed description of the reason for return and original order number. We must have all necessary info to process your return. 2) Ship item back via USPS or UPS. Shipping MUST be pre-paid by the customer. If you are returning because of a mistake we made on your order, we will reimburse the shipping costs once we receive the item back. NOTE: On all returns that are NOT due to our mistake, the customer will be responsible for all subsequent shipping costs to and from Have to Have It!. 3) All returns MUST be made within 14 days of receipt of delivery. 4) We absolutely CANNOT redo or discount items due to customer error during ordering. Please be sure to check all order confirmations for accuracy. In the unlikely event that your order is damaged or has missing or incorrect items, please notify us within 14 days of receipt of your order. We will do what we can to remedy the situation and arrange for a refund if necessary. We want to make you happy and take great pride in offering quality goods and helpful customer service. When returning anything to Have to Have It!, we suggest using a shipping method that is trackable such as FedEx or UPS and retain your tracking number. We cannot be responsible for goods that do not arrive at Have to Have It!. Please include your contact information with your return. If you have any questions regarding a return, please contact us.